Conflict Management
“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.”
Thomas Crum
About the Programme
Modern office life combines a mix of personalities and cultures. This course addresses the nature and dynamics of conflict with the outcome of understanding the importance of managing conflict proactively.
Managers and team leaders are introduced to practical conflict resolution techniques and strategies to minimise conflict within the workplace.
Course Topics Basic
Conflict styles and personalities
Effective communication and active listening
Conflict resolution strategies
Problem-solving and decision making
Managing difficult conversations
Mediation and facilitation skills
Managing team conflict
The role of leaders and managers in creating a conflict-resilient organization
Course Pricing Options
Individual
R 3 500.00
excl. VAT
Per participant
In-House
R 3 100.00
excl. VAT
Per participant (Mini 5-10 People
Large Cohort
Contact Us for pricing on cohorts of 11 and more, and our account managers will touch to discuss your training needs
Course Overview
Programme: Conflict Management Course
Audience: All
Duration: 1 Day
Delivery Methods: VILT / Classroom (face-to-face)
Pre-requisites: Basic English
Accreditation: On Request
Certificate: IDM Certificate of Completion
Programme Type: Public / In-company
Minimum Participants: Five (5)
Investment: R3500.00 excl. VAT
